Clinical Psychologist
NHS Trust practitioner running a private practice alongside her NHS role.
Most billing automated; manual invoices sent in two clicks.
- 30%
- Less admin time, reclaimed
I’m no longer chasing people for invoices or forms. That time went straight back into seeing clients.
The challenge
Nicole runs a private practice on top of a demanding NHS role. The clinical work was never the problem — the admin was. Invoicing, session notes, billing, booking, rescheduling and chasing signed documents were quietly eating hours she could have spent with clients. Her goal: cut admin by 30% and take on more of the caseload she actually trained for.
The solution
Nicole ran her practice as one connected system instead of a stack of disconnected tools: an integrated website live in under 60 seconds; documents sent for e-signature in a few clicks, chased by automatic signature reminders and saved to each client’s profile; built-in video sessions with automatic reminders and links; and near-automatic invoicing — two clicks on the rare occasion she sends one manually.
The results
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Cut administrative workload by 30%, freeing time for clinical work.
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Fully integrated website live in under 60 seconds.
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Took on additional caseload with the reclaimed hours.
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Documents, signatures and client records kept in one place, with signature reminders sent automatically.
