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SMS reminders

Fewer no-shows. Fuller diary. No chasing.

Reminders before every appointment and nudges to rebook after one — sent from your practice name, with opt-outs handled for you.

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✓ From your practice name✓ STOP handled automatically✓ Prepaid, no surprise bill
🔒 app.mywellops.com/settings/sms
SMS Reminders settings with templates and activity log
✓Reminder deliveredGrace P. · 24 hrs before
↻Rebook nudge sentPost-session · Oliver S.
SMS reminder templates: confirmation and 24-hour reminder, active
◷24 hrs and 2 hrs beforeOr anything from 1 to 72
Write it once

One reminder, in your words, before every session

Edit the template once — with the client’s name, date and time dropped in — and it goes out before every appointment that follows. Off by default; nothing sends until you switch it on.

Your practice nameA sender ID up to 11 characters, not a random number.
On or off, per messageConfirmation and each reminder — each its own switch.
Start free trialSee client communication →
Write it once

One reminder, in your words

Sent before every appointment that follows, from your practice name rather than a random number. Off by default — nothing sends until you turn it on. Edit it below.

Sender name9 / 11
Reminder message120 / 320
Insert: {first name}{date}{time}
Send it
2 hrs before24 hrs before48 hrs before72 hrs before
Anything from 1 to 72 hours before
1 segment per send, including the STOP lineLong messages count as 2 or 3
SJTherapy
Text message
Hi Grace, a reminder of your session with Sarah on Thu 12 Mar at 10:00. Need to move it? Message her in your portal. Reply STOP to opt out
Sends 2 hrs and 24 hrs before
Delivery log

Attached to the appointment, not to a list

Each send is tied to the session it belongs to, so the log reads as a history rather than a blur of texts. Exportable if you need the record elsewhere.

AllDeliveredSentFailedOpted out
⇩ Export CSV
Grace Patel
Reminder · 24 hrs Counselling · Thu 12 Mar 10:00 Wed 10:00 Delivered
Grace Patel
Reminder · 2 hrs Counselling · Thu 12 Mar 10:00 Thu 08:00 Delivered
Oliver Smith
Post-session Physio · Wed 11 Mar 14:00 Wed 15:05 Sent
Leo Brooks
Reminder · 24 hrs Counselling · Fri 13 Mar 19:00 Thu 19:00 Failed
Noah Evans
Win-back · 30 days Last seen · 9 Feb Tue 09:00 Opted out
Mia Khan
Cancel recovery Massage · Mon 9 Mar 12:00 Mon 12:02 Delivered
Compliance

Opt-outs handled for you

SMS to people who hold health data is tightly regulated. The parts that are easy to get wrong aren't left to you to remember.

STOPAppended to every message — can't be removed
BLOCKEDA client who replies STOP is blocked immediately
CHECKEDOpt-outs recorded and checked before every send
Billing

Prepaid, not post-paid

No surprise invoice. Sends draw on a small balance you've already paid.

SMS balance£5.00
Draws down as reminders sendSend a one-off text →
•£5 is charged to your card when you switch SMS on
•It tops back up to £5 when it runs low
•Charged per message segment
How it works

Live in five minutes

Reminders are off by default. Turn them on when you’re ready.

01of 4
SJTherapy · 9 / 11
STEP 01
Set your sender name

Up to 11 characters, so messages arrive from your practice, not a number.

STEP 02
Edit the reminder

Your words, with the client’s name, date and time dropped in.

STEP 03
Choose when it sends

24 and 2 hours before by default, or anything from 1 to 72.

STEP 04
Top up £5, and it runs

Prepaid, not post-paid. It tops back up to £5 when it runs low.

The reminders, handled

Confirmations, reminders and rebook nudges send themselves. Opt-outs are recorded and checked before every send.

Sent from your practice nameSTOP appended to every messagePrepaid balance · £5 top-upsDelivery log

Real practitioners. Real results.

★★★★★

“The coaching session changed how I view my practice. I've increased my revenue by 30% while working fewer hours.”

Individual result. Outcomes vary by practice.
SSarah T.
Psychotherapist, UK
★★★★★

“Finally, a system that doesn't feel like it's designed for a hospital. It's clean, fast, and my clients love it.”

JJames R.
Counsellor, SA
★★★★★

“The GDPR compliance features take a huge weight off my shoulders. I can focus on my patients again.”

DDr. Priya M.
Clinical Psychologist

Frequently asked questions

Something else? Book a 20-minute demo.

Do reminders send automatically?−

Once you enable SMS and set your send times. Reminders are off by default — nothing goes out until you turn them on.

Can clients opt out?+
How am I charged for SMS?+
Will messages come from my practice name?+
What is a rebook nudge?+

Explore more of MyWellOps

One platform, so the next thing you need is already in it.

Client Communication
Faster, smarter conversations→ Smart Calendar
Scheduling without the back-and-forth→ Workflows
Plan your automated follow-ups→ Client Portal
Their own space, your rules→ Booking Widget
Take bookings on your existing site→ Invoicing & Finance
Get paid faster→

Fewer no-shows. No chasing.

Start free. Switch reminders on when you’re ready.

Start free trialBook a demo