Template library · Consent & legal
Cancellation & No-Show Policy template
Please read and sign to confirm your understanding of our scheduling policy.
Please read and sign to confirm your understanding of our scheduling policy.
- 10 fields across 8 sections
- Included with MyWellOps
- Edit it, or save your own version
What’s in it
1. Notice Required
- I agree to give at least 24 hours' notice to cancel or reschedule any appointment, unless a longer period is specified for a particular service.
2. Late Cancellation and No-Show Fees
- Late Cancellation FeeText
- No-Show FeeText
- Cancellations made with less than the required notice, and appointments missed without notice, will be charged at the rate stated below. Fees may be waived at the Provider's discretion in genuine emergencies.
3. Repeated Missed Appointments
- Repeated late cancellations or no-shows may result in a requirement to pre-pay for future appointments, or, in persistent cases, discharge from the service.
4. How to Cancel
- Cancellations should be made by phone or email using the contact details provided by the Provider, as early as possible.
Client Information
- Full NameText
- Phone / EmailText
Provider Information
- Provider NameText
- Contact for CancellationsText
Emergency Contact
- Contact NameText
- Relationship / PhoneText
Acknowledgment and Signature
- Client SignatureSignature
- Date signed (client)Date
- By signing below, I confirm I have read, understood, and agree to this cancellation and fee policy.
When to use it
Use a consent form before treatment starts, and again when what you are doing changes, so the client’s agreement is recorded in writing alongside their notes.
How it works in MyWellOps
- Edit the wording to match your service and your professional body’s guidance.
- Send it to the client to read and sign in their client portal; if it isn’t signed, they get an email reminder after 3 days.
- The signed copy stays on the client’s record.
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