Add travel time and set booking limits

Before you start

• Travel settings only appear on services offered At the client’s address.
• Set your working hours first in Practice Hub → Availability.

Steps

Travel time and distance

1. Go to Practice Hub → Services, then create or edit a service.
2. Under Format & scheduling → Where & how long, tick At the client’s address under How you offer this. The travel settings appear.
3. Under Base / starting location, pick where you travel from, or select Add new location. Left empty, your practice address is used.
4. Set Maximum distance in km. Use the slider, the − and + buttons, or a Common ranges chip (5, 10, 25 or 50 km). It starts at 25 km and the slider runs to 100 km. Underneath it says clients outside the radius can’t book.
5. Set Travel before and Travel after. On this format they replace the buffer fields, and the note calls them commute and travel time between appointments.
6. Select Publish, or Update for a published service.

Daily limit

1. Go to Practice Hub → Availability.
2. Under Appointment Settings, enter a number in Daily capacity.
3. Select Save changes.

What happens next

• Clients booking this service enter their address during booking. It’s added to the appointment automatically — the editor says so under Client address.
• Travel time is blocked out before and after each appointment, so nothing can be booked into it. It shows on your calendar as Travel time.
• If a client’s address is outside your maximum distance, they’re told and can’t book. If the app can’t find either address, the booking goes ahead.
• When a day reaches your daily capacity, no more times are offered for that day.

Good to know

• You can’t charge for travel time. The service’s Pricing section has no travel fee.
• Daily capacity counts every appointment that isn’t cancelled, including ones you add yourself.
• Daily capacity can’t go above what fits in your hours with your shortest service and buffer. The page tells you the maximum.
• Leave Daily capacity empty for no daily limit. New accounts start with a limit of 10.

Setting a realistic daily capacity. Count what you can sustain, not what fits. Eight working hours with 60-minute sessions and 15-minute buffers is about six or seven sessions, and fewer if you’re travelling between them.